Delivery Zones & Cut-Off Times

We deliver across most areas in Singapore. Order before 2:00PM (subject to availability).

Orders after 2:00PM will be scheduled for the following day
6:00PM – 9:00PM

If you have specific timing requests, do let us know in advance — we’ll do our best to accommodate.

🕒 Same-Day / Next-Day Delivery

We offer same-day delivery for in-stock items ordered before the cut-off time.

For peak durian seasons or large orders, next-day delivery may apply.

You'll receive a WhatsApp update when your delivery is en route.

🚚 Delivery Charges

FREE. Yes you heard it right.

📦 Self Pickup

Prefer to collect it yourself? No problem.

Pickup Location:
VLACK Durian Collection Point
1 Bukit Batok Cres, #02-36, Singapore 658064

Operating Hours for Pickup:
Daily, 6:00PM – 9:00PM
Please wait for a WhatsApp confirmation before heading down.

💳 Payment Methods

We accept payment via credit card, CDC vouchers and cash or paynow if you do a self pick up.

🔁 Refund & Exchange Policy

In the event if the Products that reach you is bad, pls follow steps below:

1. Please contact us straight with your order number.
2. Photos/Video to be send to us indicating the problem you are facing.
3. Do not continue to consume the durian. Contain the durian at current box.
4. Wait for 1 to 1 replacement from our courier.

To start a return, you can contact us at enquiries.vlack@gmail.com or Customer Service (8770 9601), Items sent back to us without first requesting a return will not be accepted.

Your satisfaction matters — and we’ll make it right.

Have More Questions?

Just drop us a message on WhatsApp. We're always happy to help.